Refunds & Returns Policy

Last Updated: October 2026

We value our customers and aim to ensure that all products purchased from us meet your expectations. Please note that it is the responsibility of the customer to choose products carefully. We do not normally offer refunds if you simply change your mind, make the wrong decision, or order in error.

Returns, refunds, or exchanges are only permitted under the circumstances outlined below and in compliance with the Consumer Protection Act (CPA) of South Africa.

1. Warranties

All goods (refurbished and new) supplied by World Focus 2436 CC t/a Computer World Kuilsriver carry a six-month warranty from the date of delivery, unless otherwise stated by the manufacturer. 

An optional 1-year extended warranty is available for purchase; pricing varies by product.

Customers may request a refund, replacement, or repair for defective goods within this period.

The warranty is void if:

  • Goods are altered, modified, or repaired by anyone other than Computer World Kuilsriver or without prior written consent.
  • Goods are misused, abused, or not used according to the provided instructions and specifications.
  • Damage occurs due to fire, flood, power surges, civil disturbance, or any act of God.
  • The customer cannot provide the original tax invoice.
  • Goods are damaged by power surges, load-shedding grid restoration spikes, lightning strikes, or improper electrical wiring.

2. Eligibility for Returns

Customers will be entitled to request a refund, exchange, or repair under the following conditions:

  • Goods are defective within the warranty period.
  • Goods are incorrectly described, faulty, or different from the sample shown.
  • Goods fail to perform as advertised.
  • The request is made within 10 business days of purchase for wrongly described or non-performing products.

3. Cooling-Off Period (Online Orders)

  • Under Section 44 of the Electronic Communications and Transactions Act (ECTA), online customers are entitled to cancel and return an unopened, unused online purchase within 7 days of receipt without penalty.

  • The customer is responsible for the courier costs incurred to return the item to our store.

  • The item must be returned in its original, sealed, and undamaged packaging.

4. Return Shipping & Transport Costs

  • Defective or Faulty Items: Computer World Plus will cover or reimburse reasonable courier shipping fees for validated warranty returns and repairs.

  • Non-Defective / Discretionary Returns: For returns allowed at management's discretion (such as an approved change of mind or ECTA cooling-off returns), the customer is responsible for all return transport costs and arrangements.

5. Condition of Goods & Packaging

  • Non-defective returns will only be accepted if the item is in 100% resellable condition, packed in its original undamaged box with all accessories, cables, power supplies, manuals, and intact factory security seals.

  • Items returned incomplete, damaged, or with broken seals may be rejected or subjected to a handling fee of up to 15%.

6. Inspection, Testing & Processing Timelines

  • All returned items undergo mandatory technical inspection and diagnostic testing before a refund, replacement, or warranty repair is approved.

  • Inspection typically takes 3 to 5 business days from the date the parcel arrives at our store. You will be notified of the diagnosis outcome via email or phone.

7. Data Responsibility & Backup Disclaimer

  • Customers are strictly responsible for backing up all personal files, software, photos, and critical data prior to returning any storage device, laptop, or PC for testing, service, or return.

  • Computer World Plus accepts no liability for any loss, corruption, or wiping of data that occurs during diagnostic testing, repair, or reformatting.

8. Refurbished & Pre-Owned Stock

  • Refurbished and pre-owned equipment supplied by Computer World Plus carries the standard 6-month statutory warranty under Section 56 of the Consumer Protection Act (CPA).

  • The warranty covers hardware and functional component failures. Minor cosmetic imperfections (such as slight scuffs or scratches consistent with normal prior use) do not constitute defects.

9. Exclusions & Special Conditions

  • Consumables & health-related products (e.g., food supplements): Cannot be returned once opened or altered, unless defective.
  • A refund, exchange, or repair will only be processed if found defective within the warranty period or if wrongly described, different from the sample, or not performing as intended.
  • Software, digital products, and licences: Non-refundable once activated, downloaded, or registered, unless defective or not as described.
  • Sale or clearance items: Old “as is” and not eligible for return unless defective under the CPA.

10. Return Process

To return an item:

  • Contact us at info@computerworldplus.co.za within the allowed timeframe.
  • Provide proof of purchase (original tax invoice).
  • Return the product in its original packaging, with all accessories, manuals, and documentation.
  • Returns will be inspected before processing.

11. Refunds & exchanges

  • If the product is eligible for a return, a replacement product can be offered depending on stock availability and customer preference. If stock isn't readily available, then store credit will be offered.
  • Approved refunds will be given in cash (unless otherwise agreed).
  • If refunds are made electronically, they may take up to 7–10 business days to reflect, depending on your bank/payment provider.
  • If an item was bought online, videos and/or images must be sent beforehand to confirm the item's condition before the refund is approved. Items can also be brought into the store for inspection.
  • For orders paid via Payflex, approved refunds will be processed directly through the Payflex portal. Payflex will automatically adjust or cancel your upcoming instalment plan and credit your linked card for any instalments already paid, in accordance with Payflex’s refund rules.

12. Contact Us

For return or refund queries, please contact:

  • Computer World Plus
    Address: 90 Van Riebeeck Rd Omnicron Building, Kuils River, 7580 | Cape Town, South Africa
  • Shop 1: 021 903 7668
  • Quick Contact: 082 259 2543
  • Email: info@computerworldplus.co.za
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